Reclaimed Furniture Lead Time:

Our reclaimed furniture pieces require meticulous craftsmanship and care. As a result, please allow 4-6 weeks for your order to be processed, assembled, and ready for delivery.

Delivery and Assembly:

Once your reclaimed furniture is ready, our delivery team will contact with a prospective delivery date and give you an estimated 2 hour time slot.

Our skilled professionals will assemble the furniture on-site to ensure it is set up correctly and ready for use.

Please ensure that the delivery area is clear and accessible to facilitate a smooth assembly process.

Shipping Charges:

Shipping costs will be calculated based on your location and the size of your order.

Any additional services, such as expedited shipping or white glove delivery, may incur extra charges.

Pallet delivery:

Small to medium items will be sent via a pallet service. We carefully wrap each item and secure it to the pallet safely.

We will confirm a delivery date which suits you once palletised. Once the item has been marked for dispatch we will forward you the tracking information.

Tracking Orders:

You will receive a tracking number once your order has been shipped. This will allow you to monitor the status of your delivery and prepare for its arrival.

Returns and Exchanges:

We accept returns if the reclaimed furniture is defective or arrives damaged. Please contact our customer service team within a specified timeframe to initiate a return.

Exchanges may be possible depending on product availability and the nature of the issue. Our team will guide you through the process to ensure your satisfaction.

Damaged or Missing Items:

In the rare event that your reclaimed furniture arrives damaged or with missing parts, please contact our customer service team immediately. We will work swiftly to resolve the issue and ensure your complete satisfaction.

If you have any other specific requests or need further assistance with this Shipping Policy, feel free to let me know!